We want you to be totally satisfied with your purchase.

If for any reason you are not satisfied with your purchase, you may return the item(s) for a full refund, less shipping and handling fees. Please read the details below for more information. 

Section 1 – Standard Returns

Customers may return merchandise purchased from Windy City Cabinet up to fifteen days after receipt of merchandise for a full refund of the purchase price less shipping charges. A full refund will be given provided the product is returned in like-new condition, with all accessories, windows, keys, etc., included. Shipping charges will not be refunded unless the return is a result of our error (see Section 2).

If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail Windy City Cabinet to obtain an RGA number (Return Goods Authorization) beforehand. Returns without an RGA number will not be accepted. This RGA number must be located on the shipping label. It is the customer’s responsibility to make sure the merchandise is securely packaged and insured for the full purchase price. Windy City Cabinet will not be held responsible for lost or damaged packages.

Returns will be processed by Windy City Cabinet as quickly as possible. Please allow 7-10 business days from our receipt of your package for credit card refunds.

When the product is received and inspected, Windy City Cabinet will contact you via phone or email to confirm receipt of the item. Upon inspection, if there are any issues or questions regarding the condition of the returned product we will notify you at that time.

Any merchandise that does not arrive in new condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by Windy City Cabinet after inspecting the merchandise.

Returns will not be accepted after 15 days without prior approval from Windy City Cabinet management. We will work with customers who have special circumstances but reserves the right to refuse returns after 15 days has elapsed.

Section 2 – Windy City Cabinet Shipping Error

In the unlikely event that you receive the wrong item(s) from Windy City Cabinet, please contact us by phone or e-mail and obtain an RGA number. Windy City Cabinet will arrange to have the incorrect item(s) picked up from your home or office, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if we are at fault.

Section 3 – Product Damaged in Shipment

Customers should always inspect packages and their contents as soon as possible after delivery. If there are any shipping damages, the customer must report the damage immediately to the carrier of the package (UPS, USPS, etc.). The carrier will arrange to inspect the package and return the box and its contents to Windy City Cabinet. We will send a replacement as soon as we have confirmation that the damaged order is on its way back to Windy City Cabinet.

Customers should NEVER send damaged merchandise directly back to Windy City Cabinet. If this happens, Windy City Cabinet will not be able to collect insurance on the damaged goods and Windy City Cabinet will not accept the returned merchandise. We will always do our best to replace damaged goods as quickly as possible, but the customer must follow the proper procedures to receive the replacement merchandise at no charge.

Section 4 – Defective Merchandise

If you receive an item you believe to be defective, please contact Windy City Cabinet via phone or e-mail and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible. Standard return policy (Section 1) applies if the item is returned for a refund.